Archive for November 2010
Community managers have a tough job. They deal with lots of different stakeholders trying to find that elusive “middle ground”. They incessantly cheer on community activities and push adoption of collaboration best practices; but when it comes to validating their position through tangible and quantifiable metrics it can sometimes seem daunting. Is the best measure user participation? How about community size? Each of these seem like great things, and they are, but typically organizations don’t have a lot of tolerance for soft measures that don’t directly impact the “bottom-line”.
Recently I have been working to identify ways in which organizational performance gains can be tied to community activities. Since my current position involves helping large organizations increase performance from their development teams, I started first by looking at something that may seem far removed from community, knowledge reuse. (more…)